Charity chief execs and Labour shadow focus on better public services

Charity chief executives body ACEVO has launched the findings from its Commission into Delivering Better Public Services.

The overall conclusion is that “the delivery of public services is too often misguided, monolithic and inappropriate”, and the report calls for a comprehensive redefinition of the relationship between government, charities and the public they both serve.

“The existing emphasis on meeting short-term targets frequently loses sight of the delivery of meaningful cost-effective public services to those most in need.”

Three key recommendations are:

  1. Pushing prevention spending to biting point through sustained cross-sector advocacy: a campaign to push prevention spending to five and then ten per cent of the total public spend in key delivery departments.
  2. Breaking up big, harmful public service procurement programmes: a community first test to empower local organisations bidding for contracts in key service areas dealing with vulnerable people, which specifies weighting for social value when making contract decisions
  3. Outlining and enforcing the standards citizens deserve: a public services constitution enforced by a power of super-complaint (borrowed from the consumer sector) which gives citizens greater rights to remedy harmful public service systems

See the ACEVO news release for links to the full ‘Remaking the State’ report (pdf, 1.5MB), a summary and key infographics (pdf 535KB). Or direct link to the summary (pdf 743KB).

Views from Labour’s new sector minister

The recently appointed shadow minister for civil society, Anna Turley, was at the ACEVO conference which launched the Remaking the State report.

ACEVO’s news item notes Turley endorsing the report’s recommendations in her speech, while Civil Society News points out that this was her first keynote speech as shadow minister, with the headline ‘Big Society is a flimsy excuse to roll back the frontier of the state’.