How difficult is it to involve charity users in governance?

What happens if a charity involves beneficiaries in its governance processes, but then doesn’t agree with what it hears from them? This is addressed in an article on the New Philanthropy Capital website, ‘Who knows best?‘.

A number of difficult examples, including a potential cultural battleground in the deaf community, leads to the conclusion that “it should be possible for most (charities) to give it a go”.