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Call for tighter regulation of helplines
The recent headlines around the National Bullying Helpline has led to the Helplines Association (http://www.helplines.org.uk) to call for tighter regulation, as reported by Civil Society Media, http://www.civilsociety.co.uk/governance/news/content/6149/.
The Association already accredits its own Quality Standard, http://helplines.community.officelive.com/quality.aspx, which could be used as a kitemark to indicate helplines that adhere to high standards.
Third Sector news item at http://www.thirdsector.co.uk/news/987059/ has some interesting comments, including the costs of accreditation for small helplines.
