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Dilemmas of public service delivery
The chief executive of Shelter gives a good commentary in last week's Society Guardian on the dilemmas of taking on public service contracts, the culture change and pressures.
Widely seen as 'just' a campaigning organisation, Shelter has been providing housing advice for many years. http://society.guardian.co.uk/voluntary/story/0,,2128458,00.html.
(Editor's declaration of bias - I have volunteered with South East Housing Aid)
